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The copy and paste notice says that you have resolved a claim that is entirely independent of the money I was charged for another booking - it is virtually impossible to understand what has been going on, but the bottom line is that my Finance now says I owe €403, which is the main problem here. It would be nice if someone could clear things up for me...
You have now made some incomprehensible changes to the accounting on my extranet with the result that I now seem to owe €403... Do you not even have the courtesy to ring me and sort this mess out?