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I had asked for passports numerous times before their arrival, I asked for them on the messages on Booking.com and they told the images wouldn’t show it was like an error message (this has also happen other bookings) so I asked for them to be sent by WhatsApp and they said they didn’t know how to do that!! So they were checked on arrival and then what do you do? Leave them on the street? In hindsight I wish we had .. but booking.com have a duty surely if they offer hosts to add an age limit to check those ages prior to guests booking .. the same thing has happened again under age guests booking..
No one at Booking.com is ever sorry!! That’s no.1!! Like others have said if you allow hosts to set an age limit .. this should be checked to enable a guest to book .. the guests that booked my villa were very clever in stating that they didn’t know how to send passports on WhatsApp etc.. so I thought that they were older guests that weren’t very savvy with modern technology .. until they were at my villa gate .. I’m really really angry