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I was just reading your response as I had the same kind of booking yesterday and it looked suspicious. How do I ask for government issued ID? Is there somewhere on the site to do this or do I just verbally ask in a message? Also the same with setting a time limit for responses. Is there a check box somewhere to set these parameters or do I just have to ask them myself. I have my property on another platform and on that one guests cannot book without verifying a government ID
I just received a booking for this same address yet the person is supposedly from Bolivia?? Can booking,com flag this address and prevent bookings? I dont have a credit card payment system, just cash when they arrive and so if they don't show it's ok. but I resent them holding my calendar hostage when they appear to be bogus and don't intend to travel.
Thanks I finally found it but it was a lot of clicks and tabs later. Customer service was great but not sure if it was fully resolved yet, need to wait 24 hours or so