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Booking.com say they will not pay me my €515 cancellation fee for guests that cancelled in Aug/Sept.
They agree that my cancellation policy stated I get paid and put this in writing too.
Now they want to keep the €515 and pay me the commission per holiday, for future bookings and not pay it directly to me.
I tried using this previously however, contact option is not working.
plus, booking.com have decided not to refund a cancellation of €515 to my bank account, they are keeping it, I will get paid the commission only, per booking, out of this.
So if I cancel, I won’t get my money back. It’s outrageous and totally not in my terms and conditions.
How can I cancel my property with booking.com from 2022