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Terrence - Community Ambassador
I am an Account Manager with Booking.com and have been with the company for over 7 years. I love to travel to new places and enjoy meeting new people. I also enjoy interior design and can be often found browsing through home decor stores for inspiration.
If you have a question or concern about any of your commission invoices, you can contact our Credit Control team by following these steps:
Within the Finance tab on the Extranet, click Financial Overview and select the Send us a message option below Payment Info.
Make sure you select Finance (invoices and payments) as the subject of your message in the pop-up box. Outline any issues you have and click the Send message button when you're done. A member of our Credit Control team will get back to you as quickly as possible.
More information can be found here within our Partner Hub.
We apologize for the delay in getting in contact with you. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
If you have access to the extranet please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
If you don't have access to the extranet please inform the contact who currently oversees that property to reach out to us via the extranet.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
Hello Addisu,
Thank you for your message.
If you have a question or concern about any of your commission invoices, you can contact our Credit Control team by following these steps:
More information can be found here within our Partner Hub.
All the Best,
Terrence
Hello Axel,
Thank you for your message.
We apologize for the delay in getting in contact with you. We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Terrence
Hello Chase,
Thank you for your message.
If you have access to the extranet please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
If you don't have access to the extranet please inform the contact who currently oversees that property to reach out to us via the extranet.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Terrence
Hello Jyl,
Thank you for your message.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Terrence
Hello Valmir,
Thank you for your message.
If your property is not live and bookable on our website, check these tips from this article here to see what you need to do.
If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.
I hope this helps.
All the Best,
Terrence
Hello Mališa,
Thank you for your message.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Terrence
Hello Becky,
Thank you for your message.
We want to make sure we give you the right support for your situation.
Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.
You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.
All the Best,
Terrence
Hello Sue,
Thank you for your message.
Once you receive the letter, please follow the instructions on the letter to enter your code through the extranet Partner Verification Portal.
If you are still having trouble, please send us a message via your extranet inbox.
All the Best,
Terrence