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Profile picture for user Ivana Breig i
B.

Ivana - Community Ambassador

As a member of the Booking.com team, I'm here to help Partners grow their business with advice, products and tools from Booking.com
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Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Supporto per i nuovi partner - Info utile n° 6: Quando/con che frequenza riceverò i Pagamenti tramite Booking.com?

Booking.com updates and announcements new listing
8 Replies
286 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Onboarding help for new partners: Hot Tip #6 - When/how often do l get paid on payments by booking?

Property management new listing tips seeking advice
1 Replies
72 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Onboarding help for new partners: Hot Tip #6 - When/how often do l get paid on payments by booking?

Booking.com updates and announcements new listing tips seeking advice
12 Replies
233 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Supporto per i nuovi partner - Info utile n° 5: come mandare online una struttura

New to Booking.com new listing
1 Replies
220 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Onboarding help for new partners: Hot Tip #5 - How to set the property live?

Property management new listing tips seeking advice
0 Replies
308 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Onboarding help for new partners: Hot Tip #5 - How to set the property live?

Featured Featured
New to Booking.com new listing seeking advice
5 Replies
177 Views
8 months ago
Profile picture for user Ivana Breig i
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Ivana - Community Ambassador

Supporto per i nuovi partner: Info utile n° 4 - Possiamo riscuotere il deposito cauzionale per tuo conto?

New to Booking.com new listing
1 Replies
122 Views
8 months ago
Profile picture for user Ivana Breig i
B.
Ivana - Community Ambassador

Onboarding help for new partners: Hot Tip #4 - Can you collect damage deposit for me?

Property management new listing tips seeking advice
4 Replies
167 Views
8 months ago
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Ivana - Commun… replied to no show 5 days ago
Hospitality and guests
bug report cancellation urgent
Profile picture for user Ivana Breig i
B.

Hello,

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security.

Please reach out to the Partner Services team via your extranet for assistance with your specific listing / reservation.

You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

All the Best

Ivana

  • Reply
5 days ago
Ivana - Commun… replied to my listing 5 days ago
New to Booking.com
Profile picture for user Ivana Breig i
B.

Good afternoon Jay,

You can modify your listing to accommodate long stays with minimum a month only.

Please have a look at this article: 'Setting up length of stay and advance reservation restrictions'.

All of us here at Booking.com want to make sure you have access to all the support you need, when you need it.

You can always reach our support teams by sending a message, or calling the phone number available in the Inbox tab of your extranet.

All the Best

Ivana

  • Reply
5 days ago
Ivana - Commun… replied to about the location verification 5 days ago
New to Booking.com
verifying my property
Profile picture for user Ivana Breig i
B.

Good afternoon,

I'm sorry to hear about the delay of having your new property verified. The available options to verify new properties differs by country - please have a read through the following article for more information.

We have had a huge influx of requests for verifications with new properties listing and currently have a backlog for this. I'd recommend giving the letter a little bit more time to arrive - alternatively, please contact us so we can arrange an alternative way of verifying your address.

To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. 

This article here explains a little bit more about the verification process and don’t forget to have a read through our Hot Tip #1, that focuses on Location Verification.

I hope this helps.

All the Best,

Ivana 

  • Reply
5 days ago
Ivana - Commun… replied to CODE FOR LOCATION 5 days ago
New to Booking.com
Profile picture for user Ivana Breig i
B.

Dear Roxanne, 

greetings from Booking.com.

Please get in touch with our dedicated partner support team, they'll be happy to assist you in this matter.

You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options.

All the Best

Ivana

  • Reply
5 days ago
Ivana - Commun… replied to Letter Code 5 days ago
New to Booking.com
account
Profile picture for user Ivana Breig i
B.

Dear Sadik,

I'm sorry to hear about the delay of having your new property verified. The available options to verify new properties differs by country - please have a read through the following article for more information.

We have had a huge influx of requests for verifications with new properties listing and currently have a backlog for this. I'd recommend giving the letter a little bit more time to arrive - alternatively, please contact us so we can arrange an alternative way of verifying your address.

To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. 

This article here explains a little bit more about the verification process and don’t forget to have a read through our Hot Tip #1, that focuses on Location Verification.

I hope this helps.

All the Best,

Ivana

 

  • Reply
5 days ago
Ivana - Commun… replied to NEW OWNERSHIP OF THE SALTY DOG 9 days ago
Hospitality and guests
account
Profile picture for user Ivana Breig i
B.

Good afternoon Pamela,

greetings from Booking.com

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security.

But please have a look at the following article for more information around change of ownership.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages.

All the Best

Ivana 

  • Reply
9 days ago
Ivana - Commun… replied to NEW OWNERSHIP OF THE SALTY DOG 9 days ago
Hospitality and guests
Profile picture for user Ivana Breig i
B.

Good afternoon,

please have a look at the following article for more information around change of ownerships.

All of us here at Booking.com want to make sure you have access to all the support you need, when you need it.

All the Best

Ivana 

 

  • Reply
9 days ago
Ivana - Commun… replied to Call me asap please 9 days ago
Hospitality and guests
Profile picture for user Ivana Breig i
B.

Hello,

Thank you for your message. We want to make sure we give you the right support for your situation. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app. 

We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. 

Booking.com has also published a list of publicly available support numbers per country on the page I have linked here, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers by following the above link to the Partner Hub.

All the Best,

Ivana

  • Reply
9 days ago
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