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I was reassured by booking.com that I would receive payment for the booking I accepted despite not being verified yet. This has not happened. Booking.com are withholding a substantial amount of money from me.
My property was initially closed by booking.com and I was not able to accept new bookings. I am now able to set my property to open to accept bookings but my payouts are still blocked. I have now chosen to set my property as closed. I will not accept anymore until I have been paid the money I am owed.
I have repeatedly contacted booking.com by extranet inbox and by phone and I am getting no where. The customer service shown to partners is appalling.
Exactly. All they need to do to verify the property is genuine is contact the guests that have stayed there already. I have made this point to them already.
I was promised a letter which never arrived, then an email, that never arrived, then I was told I would receive a video call to verify location. I’m still waiting.
I am going to make a formal complaint and I am also going to trading standards.
Withholding the money we are due, for a service we have provided already, all because they can’t run their organisation properly is criminal.
All the money they owe out to people like us will be gathering a great deal of interest for them in their bank account !
Could you tell me how you went about making an official complaint to booking.com ?
I was told I would receive a letter which didn’t arrive, I was then told I would receive an email, which I didn’t. Only after complaining continually I was told I would receive a video call - but no timescale was given.
yes it is a real concern that so many people are in this position.
I’m afraid I’m no further forward. After making constant phone calls and extranet messages I was told I would receive a video call to compete the location verification process. I’m still waiting. I feel this is just another stalling tactic employed by booking.com to get me off their case.
my extranet messages are now being ignored by booking.com so I phoned this morning. I was told my case was passed to my local office (Edinburgh) yesterday and someone will contact me. I’m not holding my breath.
Surely all they need to verify that the property and listing is genuine is that we have already hosted guests ?
why can they not contact the previous guests for a review and use this as verification ?
Hi Sonia / Sabeena / wow farm house,
have you had any progress in your situation?
I am in the exact same situation. Currently 23 days waiting on process verification. I have already had a booking come and go and I have received no money for it.
Having read through this forum and seen the amount of people complaining about being in this location verification process for months, I am becoming increasingly concerned that I am being conned out of my money and will never receive it.
i am completely fed up being told to be patient by booking.com.