And now just had another set of guests shouting at me because they didn't know they had a Booking.com inbox with all the information they need .... 15 minutes of unhappy guests shouting down the phone at us .... and the guests would be much happier if Booking.com would simply tell them that they need to check their Booking.com inbox .....
And same again today ..... very stroppy guests today, angry at us because they didn't know they had all this information in their booking.com inbox .... and they had given a wrong phone number and wrong email address, and booking.com had tried to contact them and given up .... yet if we were allowed to have "Check your Booking.com inbox" in "The Fine Print" on the guest's booking confirmation, everything would have been fine ......
Why do Booking.com not care about guests? Why do they want guests to be upset, angry, lost? Why don't they want to help guests?
The thing is, most of them find their way "close" to where they need to be ..... so they're doing some work to find out how to get there .....
They have PIN code on their booking confirmation .... they think that's their key safe code ....
The one tiny little thing that would make everything much easier for guests and owners is for Booking.com to tell guests to check their inboxes. Guests just don't know that they have inboxes with the information they need.
A couple of years ago, Booking.com recommended that we request a change to The Fine Print (which shows up on the booking confirmation with the PIN code) to say "Guests should check their Booking.com inbox for information". This helped a lot.
A few months ago, Booking.com started refusing this tiny little change. Now, the majority of guests seem to get lost because they don't know that they have a Booking.com inbox with all the info they need .....
So the real bellends are not the guests, they are Booking.com for making things difficult for guests.
Another 3 today, same thing, they didn't read the messages in their inboxes ..... 3 more families lost, on hot days, because they don't know that everything they need to know is right there in their Booking.com inbox .....
And Booking.com refuse to tell guests that they have an inbox .....
No1 tip is not to rely on Booking.com calendar sync because it's broken
No2 tip is always take payments in advance like on AirBnB and other systems and if Booking.com refuse to set up Payments by Booking.com for you, just switch to AirBnB
No3 tip is understand and accept that Booking.com systems have many bugs and faults that Booking.com do not care about, so you must pay attention to what you do
No4 tip is that Booking.com support staff are often useless, so don't expect any real help from them
No5 tip is get experience on other booking channels before using Booking.com
You set up Payments by Booking.com, right?
And you set your bookings to Non Refundable, right?
So therefore, you'll get paid
Of course, if you haven't done this, you get nothing. With luck, you won't be invoiced for your choise to not take payments up front.
We don't take the risk - we just use Payments by Booking.com - everyone pays, we always get the money
And now just had another set of guests shouting at me because they didn't know they had a Booking.com inbox with all the information they need .... 15 minutes of unhappy guests shouting down the phone at us .... and the guests would be much happier if Booking.com would simply tell them that they need to check their Booking.com inbox .....
And same again today ..... very stroppy guests today, angry at us because they didn't know they had all this information in their booking.com inbox .... and they had given a wrong phone number and wrong email address, and booking.com had tried to contact them and given up .... yet if we were allowed to have "Check your Booking.com inbox" in "The Fine Print" on the guest's booking confirmation, everything would have been fine ......
Why do Booking.com not care about guests? Why do they want guests to be upset, angry, lost? Why don't they want to help guests?
The thing is, most of them find their way "close" to where they need to be ..... so they're doing some work to find out how to get there .....
They have PIN code on their booking confirmation .... they think that's their key safe code ....
The one tiny little thing that would make everything much easier for guests and owners is for Booking.com to tell guests to check their inboxes. Guests just don't know that they have inboxes with the information they need.
A couple of years ago, Booking.com recommended that we request a change to The Fine Print (which shows up on the booking confirmation with the PIN code) to say "Guests should check their Booking.com inbox for information". This helped a lot.
A few months ago, Booking.com started refusing this tiny little change. Now, the majority of guests seem to get lost because they don't know that they have a Booking.com inbox with all the info they need .....
So the real bellends are not the guests, they are Booking.com for making things difficult for guests.
Another 3 today, same thing, they didn't read the messages in their inboxes ..... 3 more families lost, on hot days, because they don't know that everything they need to know is right there in their Booking.com inbox .....
And Booking.com refuse to tell guests that they have an inbox .....
No1 tip is not to rely on Booking.com calendar sync because it's broken
No2 tip is always take payments in advance like on AirBnB and other systems and if Booking.com refuse to set up Payments by Booking.com for you, just switch to AirBnB
No3 tip is understand and accept that Booking.com systems have many bugs and faults that Booking.com do not care about, so you must pay attention to what you do
No4 tip is that Booking.com support staff are often useless, so don't expect any real help from them
No5 tip is get experience on other booking channels before using Booking.com
Switch to AirBnB .....