We've had a lot of problems this year with guests not reading or following the information we send them (automated messaging). Everything they need to see and know is in their Booking.com inbox, but they don't know they have to log in to see their inbox. Booking.com used to add "Please log in to check your inbox" to "The Fine Print", which appears on the Booking Confirmation that guests can print out, but BDC now refuse to do this. Result is that guests don't know they have to check their inboxes, don't see damage deposit information, don't see directions and around 80% of guests phone us up to find out how to get to the property and how to get in. Many are very disappointed and they do tend to blame BDC rather than us.
We send key safe codes by text message shortly before check-in. If a guest hasn't paid, we don't send the key safe code - simple.
I've been trying to contact Booking.com to set up another 6 properties - there are bugs in the Booking.com systems that prevent the registrations from completing. I would get more sense from a tree than from Booking.com support .....
Step 1 - this fails sometimes - people are unable to complete property registrations due to bugs in the Booking.com systems - we have started registering 6 properties but cannot complete the registrations due to the bugs in Booking.com .........
Don't know if it's timing out ...... We're logged in to the Group Account to set up these new properties, we stay logged in ...... it's right at the end of the setup when we click the Open for bookings button that the error occurs ..... The data / settings we choose are all still there, even if we refresh or close the browser or switch to another browser ..... so we're not "timing out" during the set up .... it's definitely a bug on the BDC side .....
We've had a lot of problems this year with guests not reading or following the information we send them (automated messaging). Everything they need to see and know is in their Booking.com inbox, but they don't know they have to log in to see their inbox. Booking.com used to add "Please log in to check your inbox" to "The Fine Print", which appears on the Booking Confirmation that guests can print out, but BDC now refuse to do this. Result is that guests don't know they have to check their inboxes, don't see damage deposit information, don't see directions and around 80% of guests phone us up to find out how to get to the property and how to get in. Many are very disappointed and they do tend to blame BDC rather than us.
We send key safe codes by text message shortly before check-in. If a guest hasn't paid, we don't send the key safe code - simple.
Because it is and because they can.
And you need to adjust prices to cover the higher commissions. As BDC is the biggest, you'll still get the bookings in.
Easy. Make it clear in the information you send that if they do not pay, they don't get in. Simple.
I've been trying to contact Booking.com to set up another 6 properties - there are bugs in the Booking.com systems that prevent the registrations from completing. I would get more sense from a tree than from Booking.com support .....
Contact BDC via your Extranet
Also contact your guest to ask them to cancel the booking - you will need to agree to waive any fees
Step 1 - this fails sometimes - people are unable to complete property registrations due to bugs in the Booking.com systems - we have started registering 6 properties but cannot complete the registrations due to the bugs in Booking.com .........
Great, but how about fixing the bugs in the Booking.com systems?
Don't know if it's timing out ...... We're logged in to the Group Account to set up these new properties, we stay logged in ...... it's right at the end of the setup when we click the Open for bookings button that the error occurs ..... The data / settings we choose are all still there, even if we refresh or close the browser or switch to another browser ..... so we're not "timing out" during the set up .... it's definitely a bug on the BDC side .....