If you are reading temperatures, then you must be getting close to the guest, which means you are at greater risk of catching the virus. And if you are reading temperatures of all guests, you are getting close to others, and if you have caught the virus from this guest, you will be passing it on to the others. You might not even have symptoms yourself.
Best is tell guests to take extra precautions before their holiday and not to travel if they have symptoms. Also tell them to maintain social distancing, hand washing etc while on holiday. If they have symptoms, seek medical advice and get a test. In the UK, (when we are allowed to take guests again), any guest who is positive must travel home by private car. Don't get close to guests, don't take their temperatures.
Whichever way you look at it, discount = less money
If you raise prices to earn what you would normally earn without the discount, you are also deterring those who are not entitled to the Genius discount ..... and then you get booked more by those who get the discount, which makes it look like all your extra work to implement the discounts has paid off .... but you could just save yourself all the time and effort and charge the right rate in the first place and earn the same without the discounting .....
Booking.com is based on the principle of discounting. Discount this, discount that, earn less. We have used Genius and other discounting options on some of the properties we manage and these discounts are really not worth using. We list on TripAdvisor, AirBnB, VRBO and Booking.com - we can get fully booked quite easily without having to discount everything, so we don't use Genius any more.
You're right - nobody should be able to write a review if they don't stay.
However, it's the underlying problem that needs to be resolved first - the reason why people don't stay. For most of these bookings, no payment has been taken. When you take bookings without taking payment, people simply don't turn up - or they book multiple properties nearby, then take a look on arrival and choose which one to stay in and pay for. Eliminate this problem by taking payment at the time of booking and people will come and stay.
The guest has booked and (if you have followed all the advice in this group) the guest has paid. Whether the guest actually stays or not won't matter. If you've followed the advice in this group, you have their money and they won't be entitled to a refund, so let them post their reviews.
log in to your extranet and message her and ask her to cancel. then phone her.
you can also send a message to booking.com to ask them to help her cancel. be aware that booking.com may try to find her alternative accommodation (which they should not do) and may try to charge you any extra fees. don't let them do this - make sure they just help the guest to cancel.
ask the guest to log in to their booking.com account to request cancellation due to travel restrictions.
it's always best to get the guest to do this. if you try to do it, booking.com try to find alternative accommodation for the guest and threaten to charge you extras.
10 eligible properties, 10 awards ....
Should be a lot more awards next time as we're adding a lot more properties now ......
If you are reading temperatures, then you must be getting close to the guest, which means you are at greater risk of catching the virus. And if you are reading temperatures of all guests, you are getting close to others, and if you have caught the virus from this guest, you will be passing it on to the others. You might not even have symptoms yourself.
Best is tell guests to take extra precautions before their holiday and not to travel if they have symptoms. Also tell them to maintain social distancing, hand washing etc while on holiday. If they have symptoms, seek medical advice and get a test. In the UK, (when we are allowed to take guests again), any guest who is positive must travel home by private car. Don't get close to guests, don't take their temperatures.
Yet you're still discounting .....
Whichever way you look at it, discount = less money
If you raise prices to earn what you would normally earn without the discount, you are also deterring those who are not entitled to the Genius discount ..... and then you get booked more by those who get the discount, which makes it look like all your extra work to implement the discounts has paid off .... but you could just save yourself all the time and effort and charge the right rate in the first place and earn the same without the discounting .....
Booking.com is based on the principle of discounting. Discount this, discount that, earn less. We have used Genius and other discounting options on some of the properties we manage and these discounts are really not worth using. We list on TripAdvisor, AirBnB, VRBO and Booking.com - we can get fully booked quite easily without having to discount everything, so we don't use Genius any more.
You're right - nobody should be able to write a review if they don't stay.
However, it's the underlying problem that needs to be resolved first - the reason why people don't stay. For most of these bookings, no payment has been taken. When you take bookings without taking payment, people simply don't turn up - or they book multiple properties nearby, then take a look on arrival and choose which one to stay in and pay for. Eliminate this problem by taking payment at the time of booking and people will come and stay.
No.
The guest has booked and (if you have followed all the advice in this group) the guest has paid. Whether the guest actually stays or not won't matter. If you've followed the advice in this group, you have their money and they won't be entitled to a refund, so let them post their reviews.
log in to your extranet and message her and ask her to cancel. then phone her.
you can also send a message to booking.com to ask them to help her cancel. be aware that booking.com may try to find her alternative accommodation (which they should not do) and may try to charge you any extra fees. don't let them do this - make sure they just help the guest to cancel.
ask the guest to log in to their booking.com account to request cancellation due to travel restrictions.
it's always best to get the guest to do this. if you try to do it, booking.com try to find alternative accommodation for the guest and threaten to charge you extras.