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Isle of Wight Vacations

We own and manage a number of self-catering holiday homes on the Isle of Wight, UK
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Isle of Wight Vacations

Damage Deposits by Booking.com

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Isle of Wight Vacations

Facilities & Services - Where to BDC get their strange ideas from?

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Isle of Wight Vacations

Disgusted by Booking.com *** Staff and *** Policies

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Isle of Wight Vacations

Booking.com "duping" customers - BBC News

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Isle of Wight Vacations

NEW - Property > Guest Q&A

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Isle of Wight Vacations

Reviews - Additional Categories / Additional Ratings

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Isle of Wight Vacations

August Property Owners Challenge - Can you get any sense from Booking.com support?

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Isle of Wight Vacations

Calendar Sync Not Working - Ongoing Problems

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Isle of Wight … replied to The Traveller Review Awards are Live!
Booking advice and updates
#TravellerReviewAwards2021
7

10 eligible properties, 10 awards ....

Should be a lot more awards next time as we're adding a lot more properties now ......

  • Reply
5 days ago
Isle of Wight … replied to Guests temperature reading high, what do you do if a guest arrives with a high temperature at the residence
Tips, tricks & more
#Coronavirus
7

If you are reading temperatures, then you must be getting close to the guest, which means you are at greater risk of catching the virus. And if you are reading temperatures of all guests, you are getting close to others, and if you have caught the virus from this guest, you will be passing it on to the others. You might not even have symptoms yourself.

Best is tell guests to take extra precautions before their holiday and not to travel if they have symptoms. Also tell them to maintain social distancing, hand washing etc while on holiday. If they have symptoms, seek medical advice and get a test. In the UK, (when we are allowed to take guests again), any guest who is positive must travel home by private car. Don't get close to guests, don't take their temperatures.

 

  • Reply
13 days ago
Isle of Wight … replied to Genius - a difficult and unfair Booking.com development for hardworking hospitality providers
Tips, tricks & more
7

Yet you're still discounting .....

Whichever way you look at it, discount = less money

If you raise prices to earn what you would normally earn without the discount, you are also deterring those who are not entitled to the Genius discount ..... and then you get booked more by those who get the discount, which makes it look like all your extra work to implement the discounts has paid off .... but you could just save yourself all the time and effort and charge the right rate in the first place and earn the same without the discounting .....

  • Reply
24 days ago
Isle of Wight … replied to Genius - a difficult and unfair Booking.com development for hardworking hospitality providers
Tips, tricks & more
7

Booking.com is based on the principle of discounting. Discount this, discount that, earn less. We have used Genius and other discounting options on some of the properties we manage and these discounts are really not worth using. We list on TripAdvisor, AirBnB, VRBO and Booking.com - we can get fully booked quite easily without having to discount everything, so we don't use Genius any more.

 

  • Reply
24 days ago
Isle of Wight … replied to Reply's to reviews
Tips, tricks & more
7

You're right - nobody should be able to write a review if they don't stay.

However, it's the underlying problem that needs to be resolved first - the reason why people don't stay. For most of these bookings, no payment has been taken. When you take bookings without taking payment, people simply don't turn up - or they book multiple properties nearby, then take a look on arrival and choose which one to stay in and pay for. Eliminate this problem by taking payment at the time of booking and people will come and stay.

  • Reply
24 days ago
Isle of Wight … replied to Reply's to reviews
Tips, tricks & more
7

No.

The guest has booked and (if you have followed all the advice in this group) the guest has paid. Whether the guest actually stays or not won't matter. If you've followed the advice in this group, you have their money and they won't be entitled to a refund, so let them post their reviews.

 

 

  • Reply
24 days ago
Isle of Wight … replied to How do I cancel because we're now in tier 4
Tips, tricks & more
#Help
7

log in to your extranet and message her and ask her to cancel. then phone her.

you can also send a message to booking.com to ask them to help her cancel. be aware that booking.com may try to find her alternative accommodation (which they should not do) and may try to charge you any extra fees. don't let them do this - make sure they just help the guest to cancel.

  • Reply
1 month ago
Isle of Wight … replied to fully refunding a guest who has paid but cancelled due to travel restrictions
Tips, tricks & more
7

ask the guest to log in to their booking.com account to request cancellation due to travel restrictions.

it's always best to get the guest to do this. if you try to do it, booking.com try to find alternative accommodation for the guest and threaten to charge you extras.

 

  • Reply
1 month ago
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