We forwarded your message to our specialized team who will review it and get back to you as soon as possible. No further action is needed from you in the meantime.
I have always received this kind of reply, this one is on September 30, I have more, not sure if you are interesting to see it / or really resolve my problem?
Dear Partner,
Your request has been forwarded to the relevant department and our team is currently looking into it. You should hear back from us very soon.
I have gone through the procedures : calls and emails the customer service since this September. From the calls, the customer service always told me to be patient, it will take 7-10 days. From emails, beside the same message like yours, mostly said: we have forwarded your request to the relevant department ( or to the highest department), please be patient, the relevant department will contact to you soon. ( since this September, I have received all these kind of messages. worst is, if I reply this kind of messages, asked them to provide messages that is helpful, there were no further answers.
P.S. ( I believe I received one of your message too, I will looking for it and post here).
This one on Oct.8
Dear Partner,
We forwarded your message to our specialized team who will review it and get back to you as soon as possible. No further action is needed from you in the meantime.
The Booking.com Team
This one on September 16 ( of course after I sent a new email to ask)
Dear partner,
Thank you for contacting us.
We apologize for the big delay.
We forwarded your message to the location verification team, asking them to accelerate the verification.
If you have any questions, we are here for you.
Kind regards,
--
Ilaria M.
Booking.com Partner Support Team
I have always received this kind of reply, this one is on September 30, I have more, not sure if you are interesting to see it / or really resolve my problem?
Dear Partner,
Your request has been forwarded to the relevant department and our team is currently looking into it. You should hear back from us very soon.
Whenever you need us, we're always here.
--
Khadija B.
Booking.com Partner Support Team
Hi Toniya,
I have gone through the procedures : calls and emails the customer service since this September. From the calls, the customer service always told me to be patient, it will take 7-10 days. From emails, beside the same message like yours, mostly said: we have forwarded your request to the relevant department ( or to the highest department), please be patient, the relevant department will contact to you soon. ( since this September, I have received all these kind of messages. worst is, if I reply this kind of messages, asked them to provide messages that is helpful, there were no further answers.
P.S. ( I believe I received one of your message too, I will looking for it and post here).
The customer service of Booking.com will call you back only when you call them first.
You can find your customer service telephone number after you send them an email.
They may reply you a message ( no matter useful or useless), you will be able to find their contact number there, good luck.