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This is all so unfair and I must admit putting me off booking.com pretty poor management and extremely unfair Air B&B's system seems much more professional. I would have thought Booking.com would have valued its property managers considering we are paying their bill
Hi I had the same happen to me today and I'm new too. I already had people booked in from booking.com on my calendar so it was obviously a software problem on their part. The the guy on the help desk phone tried to tell me I would have to pay the difference if an alternative was more expensive for the guests to stay in. I could understand that if the booking was from someone else and I hadn't synced my calendar but when it was clearing a booking.com error I don't see why I should have to pay extra for a software mistake. The man on the phone told me I wouldn't have to pay in the ned I do hope this is the case