yes we were only interested in the standard accounting practices where you mean as we presume there should normally only be a payout with the commission already deducted and not a separate or additional commission invoice.
Since it looks like it was a mistake coming from the Polish booking.com we've tried to follow up with them. They finally confirmed we could ignore the first invoice but then it seems they also immediately answered with closing our property for booking due to pending "quality review". Well, we had no complaints on this 100% newly renovated apt and only praises and top reviews these first weeks so forgive us if we feel this being suspicious. Hopefully this is quickly resolved as another "mistake".
Thanks
Can we dispute the payout calculation since they deducted the commission they want be paid in another invoice? Question is where the problem lies - in the commission invoice or the payout calculation? This is a newbie question since we just started using booking.com... What is the standard?
we don't want to dispute the reservations (which is the only option) but have someone at accounting explain why we seem to be getting double charged, not due to double invoices but due to deductions of the commissions on the payout as well as separate invoice for this very same commission.
Hi,
yes we were only interested in the standard accounting practices where you mean as we presume there should normally only be a payout with the commission already deducted and not a separate or additional commission invoice.
Since it looks like it was a mistake coming from the Polish booking.com we've tried to follow up with them. They finally confirmed we could ignore the first invoice but then it seems they also immediately answered with closing our property for booking due to pending "quality review". Well, we had no complaints on this 100% newly renovated apt and only praises and top reviews these first weeks so forgive us if we feel this being suspicious. Hopefully this is quickly resolved as another "mistake". Thanks
Can we dispute the payout calculation since they deducted the commission they want be paid in another invoice? Question is where the problem lies - in the commission invoice or the payout calculation? This is a newbie question since we just started using booking.com... What is the standard?
Thanks
Hi,
we don't want to dispute the reservations (which is the only option) but have someone at accounting explain why we seem to be getting double charged, not due to double invoices but due to deductions of the commissions on the payout as well as separate invoice for this very same commission.
Thanks