I have an outstanding payment for a successful stay 3 months ago. Lots of bookings since then without that same problem. I contacted them via Extranet 3 times without ever getting a useful answer. I wrote a letter to the CEO and in 1 month since then, no reaction. I resend the letter recommended post 2 weeks ago, still no answer
Here is the CEO's address:
The CEO, Mr Glenn Fogel
Booking.com BV
Herengracht597
1017 CE
NL
I agree that individuals cannot afford to take Booking.com to court, but a group (or class) action might be possible. Could any progress be made with a twitter thread? I am not one who twits!
This is happening to me also, last one just today, 9 May 2022. I also am feeling robbed
Also, I have an outstanding payment from a reservation from 3 months ago - everything went well, the guest was happy and left a very positive review, but I have not been paid. I wrote using Extranet 3 times, never got an answer, so I wrote a paper letter to the CEO which was unanswered for more than 1 month, I sent the letter again by registered mail 2 weeks ago.
Is there a major problem inside Booking.com? I feel the company is exploiting its dominant position, and start to "steal" MY MONEY!
I have an outstanding payment for a successful stay 3 months ago. Lots of bookings since then without that same problem. I contacted them via Extranet 3 times without ever getting a useful answer. I wrote a letter to the CEO and in 1 month since then, no reaction. I resend the letter recommended post 2 weeks ago, still no answer
Here is the CEO's address:
The CEO, Mr Glenn Fogel
Booking.com BV
Herengracht597
1017 CE
NL
I agree that individuals cannot afford to take Booking.com to court, but a group (or class) action might be possible. Could any progress be made with a twitter thread? I am not one who twits!
This is happening to me also, last one just today, 9 May 2022. I also am feeling robbed
Also, I have an outstanding payment from a reservation from 3 months ago - everything went well, the guest was happy and left a very positive review, but I have not been paid. I wrote using Extranet 3 times, never got an answer, so I wrote a paper letter to the CEO which was unanswered for more than 1 month, I sent the letter again by registered mail 2 weeks ago.
Is there a major problem inside Booking.com? I feel the company is exploiting its dominant position, and start to "steal" MY MONEY!