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Apple Property Group
Apple Property Group consists of Apple Property Benidorm and Benidorm Breaks. Apple Property Benidorm is a real estate agency based in Benidorm, specialised in offering and managing the sale and rent of properties in Benidorm and the surrounding area's. Our offices are located in the Rincon de Loix, just a few minutes from Levante beach. Apple Property offers you more than 10 years of experience in the real estate sector and therefore the resources and tools to develop an efficient commercial management in the purchase and sale of properties.
Just had my April invoices tried to be taken out! although credits are issued, they still tried to take the full amount without credits. an absolute disgrace as there are no April bookings we would not have had this back for a long time.
The funny situation is I emailed something similar to 7 cancellations we had this week when they forced a refund, however, I had 5 different responses.
It seems that there is not a single policy just make it up as you go along.
After all, these treating us with contempt forcing payments with invoices I'm also getting people wanting to cancel in August etc free and the customer services are asking why I'm so strict and cannot be flexible.
The answer I gave them was not polite, however, if they want to treat me the way they do then I will recipitate the flexibility with them also.
We need to stick together and make sure we pay our commission but not the cancellation invoices. We will lower our prices on other OTD's.
Please follow and share as we try to get a group of owners together to see and listen to how booking.com are causing them financial harm and we ultimately would like to look at legal action against the free cancellation and fee's
nice to see booking.com canceling and refunding when clients refuse to pay the balance. instead of losing the deposits for bookings the end of may they are giving them back deposits and sending invoices
A bit of advice, change your merchant or stripe account to prevent any chargeback and let them take you to court!
Just seen booking are canceling without telling bookers or accommodation ! nice of them
Just had my April invoices tried to be taken out! although credits are issued, they still tried to take the full amount without credits. an absolute disgrace as there are no April bookings we would not have had this back for a long time.
no there is no legal right to make you return as force majure has not been confirmed to be on those dates
https://www.facebook.com/groups/275171963475301/
The funny situation is I emailed something similar to 7 cancellations we had this week when they forced a refund, however, I had 5 different responses.
It seems that there is not a single policy just make it up as you go along.
After all, these treating us with contempt forcing payments with invoices I'm also getting people wanting to cancel in August etc free and the customer services are asking why I'm so strict and cannot be flexible.
The answer I gave them was not polite, however, if they want to treat me the way they do then I will recipitate the flexibility with them also.
We need to stick together and make sure we pay our commission but not the cancellation invoices. We will lower our prices on other OTD's.
Good luck
Please follow and share as we try to get a group of owners together to see and listen to how booking.com are causing them financial harm and we ultimately would like to look at legal action against the free cancellation and fee's
https://www.facebook.com/groups/275171963475301/
nice to see booking.com canceling and refunding when clients refuse to pay the balance. instead of losing the deposits for bookings the end of may they are giving them back deposits and sending invoices