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Hi Elaine. Did you ever receive your payments? I too have not been paid and have cancelled future bookings.
I know this partner hub isn't a direct line to any support team. I've been emailing and calling the 'Support' teams over and over for more than 2 weeks.
I have also not been paid $3300 for guests who stayed throughout May and June.
It's not possible to stop booking.com from taking payments from future guests. I have made contact with guests who have future bookings and explained that booking.com is keeping all funds from stays, rather than forwarding them to me. All guests have agreed to cancel their bookings on booking.com and have now rebooked on Airbnb for the same dates.
I have been continuously calling and emailing booking.com chasing the money owed with no result. I just receive the same generic responses saying that they are sorry, my query has been forwarded to the relevant department.
Just beware re getting paid.
Booking.com has not forwarded my guests payments of $3300 for bookings throughout May and June.
I have been continuously calling and emailing booking.com and no one will help - they just they're sorry to hear and that they'll forward my query to the relevant department.
I've noticed that many people are experiencing non-payment issues too and cannot get help no matter how many times the call or email.
I really hope you do get paid.
Hi Dijana. I'm so sorry to hear that booking.com is not paying you.
I have also not been paid $3300 for guests who stayed throughout May and June. I have made contact with my future guests who have agreed to cancel their bookings on booking.com and move them over to Airbnb as I do not want to lose any more money.
I have been continuously calling and emailing booking.com and just get generic responses saying that they are sorry, my query has been forwarded to the relevant department. No-one can provide any useful help.
I hope you have some luck with being paid.
Thanks so much for your help. The last message says that the request has been sent to the relevant department and thanks me for my understanding...I'm not sure what VCC is, sorry. I get paid per booking into my bank account.
I have experienced similar problems. I am owed $3000 for May, June and July payments. I have moved all my future bookings from booking.com to Airbnb because I can no longer have people stay at my home when all the money is being kept by booking.com I have called over and over and have been emailing each day for the last 14 days. No one can provide any useful assistance - I get the same response over and over - 'we assure you the finance department is looking into it...be patient...' Disgusting treatment of hosts.
Thanks for the welcome and getting back to me so quickly! I'm very grateful. Julie