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I think the people to contact, in addition to those already mentioned are the government agencies involved in regulating this industry. I think one reason they can get away with this is that most hotels and hotel chains are likely paid directly by guests and NOT by BDC. Not sure if class action is possible in the EU but in the states this would seem like a slam dunk case
<BUMP> I'm wondering if this ever got solved? They do this on both my apartments - one in Lisbon and one in Budapest. I can't see how this can be legal but I'm not sure what EU Agency to contact to look into this. Any suggestions?
"In a case when the guest which booked your property did not showed up, you could have marked the guest as a no show, and the person who checked in, should have made a new reservation"
Maybe I am mistaken but I thought you could only mark someone as a now show after midnight so how exactly would I be able to "make a new reservation" if that room is still officially blocked until midnight?
I'm also not a fan of this 3rd party booking thing as it allows people to easily get around my age requirement