At Click. 2023 Miami, Sydney Stanback, a Senior Manager on...
At Booking.com, we are actively working to make it easier for...
I know how to use policies. BdC have restricted the number of policies - you might want to check your emails from BdC
I have never had the misfortune to read such self congratulatory rubbish before.
I am a property manager that has been trying to list up to 40 properties since July - without success or any support from Booking.com.
Booking.com clearly do not understand how property managers operate or how the market works. There insistence that I collect Damage Deposits in cash on the day of arrival illustrates there complete detachment from reality.
I have discussed this with Customer Services Representatives that are clearly familiar with the hotel industry and can only refer to procedure. They all promise to get the local office to call me but the mysterious local office has yet to speak with me.
They will graciously allow us to collect Damage Deposits 14 days in advance (their market intelligence apparently says that any earlier discourages bookings - that is news to me and everyone else in the industry) but only after they determine that I can be trusted. This is despite the fact that I own a hotel and have regularly paid them several thousand pounds per month for several years. And still they cannot trust me!
Overall, a company with no understanding, poorly constructed business policies and ineffective customer liaison - why bother with them?
On the plus side - they are excellent in the Hotel business.