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@@ Penmorvah Mano…
We are having exactly the same problem. We are having restrictions, minimum stay is 3 nights. The past two weeks, we got 2 bookings (basic). Could not see any booking in the calendar even not in the menu bookings in the extranet. We have 5 rooms in an appartment complex - not a hotel. We are not living there. The booking basic guest called me for checking in. I say, "impossible you have no booking with us". The guest sent me a screenshoot from his booking confirmation. Yes, it was my telephone number. The screenshoot was an confirmation email from booking.com. So I called booking.com, even the BDC support couldn´t find the booking provided a very long booking number, I guess a least 20 digits.
Called BDC a 2nd time and the BDC support found the booking (not in my extranet)
BDC support ask me where the guest booked it. I sent a WhatsApp message to the guest, he says he booked it over BDC. I did not checked in 2 times the guests.
Called BDC since three weeks several times, sent emails as well. Still the same problem. We are charging a cleaning fee, lets say if you book our room for three nights the booking basic price is 30% + cheaper. We can´t rent out a room for this price.
Since 3 weeks I got no more bookings. Currently we have 2 guests in 2 rooms. They booked the room for 6 months ago with the regular price. Now this guests start asking, why is the room so cheap now?
BDC promised me to sort it out soon several times. I will wait until Friday, if thre are no changes we will take off our rooms from BDC.