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I agree one can get through the Bdc but one cannot be transferred to the Contracts department. I need to persuade them to remove the listing as we need to re-mortgage. They seem reluctant to do this
I have made a number of phone calls but they refuse to put you through directly to the Contracts team. You are told they will pass on your concerns but the profile is not removed and no one gets back to you. I have emailed many times but again no one replies to the issues.
I too have tried to remove my listing .. Despite ending my contract Booking.com have not removed it. They will not let you phone contracts department directly. Despite a number of emails and calls my property is still listed AND on numerous affiliated sites- all with booking.com reviews.
All they have done is remove the listing within the search bar. Frustrated and upset. Mike