This is a general forum so we cannot answer your specific questions but we certainly want to see you be paid for this stay. I would suggest contacting your local partner service support team through the extranet. Below are some helpful guidelines on how to find the right people to call:
Or you can use this list Booking.com published of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
I'm sorry to hear of your troubles getting your new property verified. The available options to verify new properties differs by country. We suggest you reach out to your local support team through the extranet for advice on an alternative solution for you. You might be able to verify the location through video call. Apologies for the delays here, but the partner support team are the best point of contact to manage this.
Depending on how you have your property set up you should be able to add the restriction to either via your Channel Manager or using the Bulk Edit tool in your Calendar. Once it opens you will be able to select Restrictions > Rate Plan > No arrivals / No Departures on all other days.
Hello - this is a general forum so it is hard to help without more details on where things have gone wrong you might be able to find some tips in this article:
Hi Renata - it is best to call the Customer Service team in your local area. They can help contact the guest and find a new accommodation for them. Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
Hello Mrs Chong, it is lovely to meet you. Unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options. They will be able to provide clear guidance on when the payout will occur.
Hello - it would be best to call your local Customer Service team - they will be able to contact the guest on your behalf or cancel the reservation from their side. Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
Hi Issa,
This is a general forum so we cannot answer your specific questions but we certainly want to see you be paid for this stay. I would suggest contacting your local partner service support team through the extranet. Below are some helpful guidelines on how to find the right people to call:
Link to Brooks Ave Screenshots on how to get in touch with PS
Or you can use this list Booking.com published of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
I'm sorry to hear of your troubles getting your new property verified. The available options to verify new properties differs by country. We suggest you reach out to your local support team through the extranet for advice on an alternative solution for you. You might be able to verify the location through video call. Apologies for the delays here, but the partner support team are the best point of contact to manage this.
Hi Kristine.
Depending on how you have your property set up you should be able to add the restriction to either via your Channel Manager or using the Bulk Edit tool in your Calendar. Once it opens you will be able to select Restrictions > Rate Plan > No arrivals / No Departures on all other days.
I hope that helps
Hello - this is a general forum so it is hard to help without more details on where things have gone wrong you might be able to find some tips in this article:
https://partner.booking.com/en-gb/learn-more/new-partner/setting-your-property-listing
Hi Renata - it is best to call the Customer Service team in your local area. They can help contact the guest and find a new accommodation for them. Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us
Hello Mrs Chong, it is lovely to meet you. Unfortunately we are not able to help with specific property requests due to security. Please reach out to the Partner Services team via your extranet for assistance with your specific listing. You can reach them via the Inbox tab in the extranet > Booking.com Messages > See contact options. They will be able to provide clear guidance on when the payout will occur.
This decision it completely up to you! If you cancellation policy is currently non-refundable on this booking then you are entitled to say no.
Hello - it would be best to call your local Customer Service team - they will be able to contact the guest on your behalf or cancel the reservation from their side. Booking.com published a list of publicly available support numbers per country on the page I have linked to below, so if for any reason you can't access the extranet or don't have access to the Inbox tab, you will find a list of public support number numbers listed here on the Partner Hub. - https://partner.booking.com/en-gb/help/support-contact/contact/where-you-can-reach-us