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First of all it is difficult to contact a support team for purpose... I had to go through a community forum and hope for answers. The messaging TAB provides an overview to messages with guest and costumer support but want let you write a message for a certain issue. This is painful.
I even cant change the exact location of my property (even after several exchanges) just because the team behind it think they know it better than me where my property is.
As for cancelling a reservation, I can only rise a request and wait for the guest to aknowledge. There are other cases where I nee the support team to cancel the reservation and free calendar.
If it is so simple... please explain me the steps to follow in order to request cancelling a reservatiion? which menu, tab, link, etc...