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Hello Andrew - etal -
I just signed up (New Host w/Booking) and was notified that a close family member had passed away. Well in route I received 2 bookings and had to cancel due to the family loss. Needless to say I was CHARGED for both cancelled bookings - Again this was only due to the death in my family and being out of state.
I have called and "BLOCKED" all further bookings from this - might I say fly-by-night (shyster) site!!! AirBnB is soooo much better and Host/user friendly!
Good luck to all out there who are willing to put up with their $$$hit.