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I think your new updates on guest review system will be more effective if you narrowed the score scale from 1 to 10 to 1 to 5 which is being used by Trip Adviser and most of other booking/review sites online.
1 to 10 scale in a way gives feeling of being graded by school teacher or institution that gives points to fail or pass your work. All travelers have different opinions and different preferences on a same situation. It is unfair to have 1 very finicky guest mark average as 5 when most sees 5 as failing horrible point and they expect average to be 7.5....
Anyhow most travelers are used to 1 to 5 scale where 3 is mid range and that will portray more fair view of all guest.