This is an almost daily annoyance for me. People in the USA use a.m./p.m. and completely unfamiliar with the concept of say 1430 hours. My check in is at 2pm so people ask for 0200 and get a denial. I have a standard response to say that is too early, but then I have to manuall follow up to clarify that 2 pm is 1400 on Booking. I had a 0100 reservation yesterday that showed up at 2:45 pm. He thought 0100 was 1 pm. Booking needs to speak OUR language.
This is an almost daily annoyance for me. People in the USA use a.m./p.m. and completely unfamiliar with the concept of say 1430 hours. My check in is at 2pm so people ask for 0200 and get a denial. I have a standard response to say that is too early, but then I have to manuall follow up to clarify that 2 pm is 1400 on Booking. I had a 0100 reservation yesterday that showed up at 2:45 pm. He thought 0100 was 1 pm. Booking needs to speak OUR language.