Skip to main content

Main navigation

  • COVID-19 Resources
      • Rebuilding Together
      • Information and Support
      • Frequently Asked Questions

    As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.

     

    Join the #Rebuilding conversation in the Partner Community

     

  • Partner Help
      • Go to Help

        Find out how to get set up, and read about our services and features.

      • Working together with Booking.com
      • Your first steps with Booking.com

    Find out how to get set up, and read about our services and features.

  • Solutions
      • All solutions
      • Pricing toolkit
      • Managing cancellations
      • Reassuring guests

    All of our best solutions, organised by your business needs.

  • Community
      • Go to the Partner Community
      • See all #Rebuilding posts

    Connect online with fellow Booking.com partners.

     

    Find tips and advice to help you through this time with the hashtag #Rebuilding

  • Click. Magazine
      • Visit Click. Magazine
      • About Click. Magazine

    Stay informed with the latest Booking.com developments, industry insights and expertise

  • Our Promise
      • Results
      • Value
      • Relationship
      • Support

    Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.

Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In

Secondary navigation

  • Extranet
  • Join Booking.com
user avatar image

Avinash7492

Follow
1
Avinash7492

Payments by booking.com is cheating to Partners beware

Guest payments & finances
8 Replies
167 Views
1 year ago
Avinash7492 replied to Payment from booking.com
Guest payments & finances
1

If they are paying you then its fine or else you'll be in a situation like me, they are not even replying to messages send through Extra-net & upon calling they'll answer that we cannot do anything its system error, we'll check with the superior & let you know. Really *** these Booking.com team.

  • Reply
1 year ago
Avinash7492 replied to Payment from booking.com
Guest payments & finances
1

Hello Katerinka,

Don't get to the conclusion with half knowledge, as per Payments by Booking.com feature they must settle all the payments for the check out of the month by 15th of the next month.

Here the case is open & clear as guest check-in dec last week & check-out first week of the Jan 3- 4 resp. so they supposed to pay us by 15th Feb as they had already collected the payments from Guests in Dec itself as our rates were Non-refundable for New year time.

They had pay me partial amount saying it was system error when I had notified I got short payments to them, Now they know its their Mistake still they dont want to rectify it & let me suffer.

This Is Booking.com service they provide to partners

Avinash

Nhanji House Goa

  • Reply
1 year ago
Avinash7492 replied to Payment from booking.com
Guest payments & finances
1

Yup the same feature they introduce in Mid of Dec 2018 for the first month Means Dec Check-outs they settle the payments on 15th Jan, but Jan Check-outs they only paid me partially & now they scrap these feature from 18th Feb 2019.

These seems they introduce these feature to Cheat their partners, As they have to pay us money & Hold partial money so that we can offer some promotions to guests at very low rates & adjust that amount against their commission, such a cheap & low class thinking from them.

Now if that unpaid amount I have to adjust against their commission I have to wait for complete year to Offset my amount.

So please beware of these Frauds, even they'll not entertain you once the ball is in their court. Hope you understand. Wrote them several times even called to their Credit Control team nothing positive response from them.

  • Reply
1 year ago
Avinash7492 replied to Payments by booking.com is cheating to Partners beware
Guest payments & finances
1

Hi Aaltje,

Oh Really Sorry to mentioned you as Sir... actually I din't seen your profile pic from close & out of respect I called you Sir instead of Ma'am ....my apology.

Thanks for your all the suggestions,

Avi

  • Reply
1 year ago
Avinash7492 replied to Payments by booking.com is cheating to Partners beware
Guest payments & finances
1

Hello Sir,

I had already wrote & spoke to the credit controllers of our country (Mitali, Credit Controller /Omkar, Finance/Tax guy) & they are really helpless, seems they are doing nothing but showcasing they'll be awaiting discussion with their team leader Ms Pamela.

Hoping for the best by crossing fingers & thanks for your suggestions I'll try that too.

Thanks,

Avinash

Nhanji House

  • Reply
1 year ago
Avinash7492 replied to Payments by booking.com is cheating to Partners beware
Guest payments & finances
1

Hi Aaltje,

They are replying as if they are making favor to me while communicating to me (written "as a Goodwill gesture we have issue credit Note" which is not my requirement nor I asked for), first they mis-calculate the Tax which I notified them initially later on they deducted my payments, upon asking saying its a system error and upon asking for solutions saying "we are helpless we can only provide you credit note" So I charge them with cheating & did it deliberately to harass partners as they dont want to rectify their mistakes even after I have notified & complained about the same.

I called them more than 4-5 times saying their Team Leader on leave will back on last Monday so that they can revert back after checking with her, when I called them today still same answer she'll be back next monday now & while transferring the call from one colleague to other I listen to their voice they were whispering "Oh its a call from Nhanji House again"

I have ask them to provide me the contact details of the person who can resolve my problem but they dont want to share any details, If you got any contact details of Chief head office director contact details please share so that I can write to him & let him know atleast, how un-professional they have hired in their team & try to resolve my issues.

Thanks,


Avinash

  • Reply
1 year ago
Avinash7492 replied to Payment from booking.com
Guest payments & finances
1

Yes they have started Cheating their partners, I'm also one of the victim, they pay me short amount upon asking why paid short, they saying its a system error & din't pay remaining till now, issued credit note which I cannot used as My amount is big & I dont have any future bookings from Booking.com, when called them started giving rubbish answers & lies.

Hope somebody looking into these seriously, I thought Booking.com is good company and Honest, but got very bad Experienced from them

  • Reply
1 year ago
Avinash7492 replied to Guest Payments and Finance FAQ
Guest payments & finances
1

Payments by Booking.com is initiated to cheat the Partners, I'm one of the victims of the same, First they paid me short amount, after notifying their mistakes now they are not ready to settle my amount instead writting me by saying as if they are making favour & issue a credit note which is not useful for me. I want my Amount to be paid into my Bank A/c but team is harrassing me by saying its not possible as per their rules. Un-professionalism clearly seen from their communication with calculating GST, making payments etc. One team can decide on the matter they claim & she is on Leave since past 10-15 days & surprisingly nobody we'll look after her duties they saying, even lies whenever ask them when she resume the duties.

Even for Booking.com mistake they'll make their partners suffer & harrass, didn't expect these things from Booking.com atleast.

Awaiting for justice to me.

  • Reply
1 year ago
Joined
1 year ago
Last active
1 year ago
Conversations
1
1
9 points earned
Level 1
1 points to
Level 2

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • How to join
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Coronavirus Partner Support
    • Report a security issue
    • Contact us
    • Submit a complaint
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Solutions
    • All solutions
    • Genius business
  • Travel Industry
    • Click. Magazine
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™