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Ditto to all you point out above, Caroline, and thank you for airing this issue. We have just recently had the same experience. A guest rated us 10 on all 6 categories but then 8 for the overall score. We do not see the logic in firstly getting guests to rate the 6 categories and then asking them for an overall score.
The scores in the 6 categories should be sufficient. They provide useful and ample "info that helps people make booking decisions." (https://partner.booking.com/en-us/help/guest-reviews/how-my-guest-revie…)
Requiring guests " to give the property an overall score out of 10 as part of their review " undoes all the good that their 6 previous ratings do as can be seen in the cases described on this page. To the 'partner' it is most unfair, as you point out Caroline, since the overall scores are what determine our 'public' score.
At the same link above, it states: "We built this review system based on feedback from guests and partners, and we use their ongoing input to continually improve it. We designed it to help gather constructive feedback in a transparent way, and to be fair to all properties."
This new system is not 'constructive' for it is NOT 'transparent'. The overall score only muddles up the picture that the other ratings so helpfully paint.
I like the fine print section.
Thank you for this important lesson in internet forum etiquette, BrookAve. Learning never stops!
Thank you for the reply, BrookAve.
Thanks too for the PS but I am not sure I understand this protocol; I am not a seasoned 'online person'...
Wouldn't it be preferable for all information on a certain topic to be in the one 'list'? How does opening a new topic help?
Thanks for this suggestion, BrookAve. You are correct. These sync problems never go away.
Is it worth getting a CM for even a small business - 4 rooms? If so, would you be able to list some?
Cheers for reading
Many thanks for taking the time to share your experience.
It's reassuring to read what you say.
I was never able to do anything by myself, Laurence. I had to nag the mother ship to get this sorted out.If you haven’t done so already, email them via your intranet. Call them. (BTW Be warned! I was told during one of my first telephone queries that this was an internet related problem and that there was nothing BookingDC or Airbnb could do. I persevered, had it confirmed that the problem was on BookingDC’ end and did get it resolved by BookingDC techs.)
Refer them to these forum entries on this problem and that will provide a point of reference. Surely, if they were able to fix the problem I was having, they will be able to fix yours. Hope this helps.
Thank you for taking the time to make this contribution, Aaltje and apologies for not responding earlier.
The number of questions and answers I get when I search for help on this is what's making it difficult for me. I am hoping to hear from someone who has actually done what I'm inquiring into and who could offer some hands on guidelines. Thank you all the same