Skip to main content
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In
There is new recommended content waiting for you. Sign in to explore!

Main navigation

  • Help
    • Browse by topic
      • Your reservations
      • Commission, Invoices & Tax
      • Your Rates & Availability
      • Guest Policies & Payments
      • Working together with Booking.com
      • Your first steps with Booking.com
      • Account and login
      • Guest Reviews
      View all
    • Featured article

      Setting up deals and discounts

      Your Rates & Availability
  • Solutions
    • Browse by business goal
      • Grow your revenue
      • Ease your workload
      • Deliver great experiences
      View all
    • Featured opportunities
      • Genius
      • Mobile rate
      • Online Payments
      View all
    • Featured business advice
      • Marketplace Toolkit
      • Pricing Toolkit
      • Managing cancellations
      • Make your rooms more appealing to key travellers
      View all
  • Community
    • Browse by topic
      • Booking.com updates and announcements
      • Hospitality and guests
      • New to Booking.com
      • Payments, commission and invoices
      • Property management
      View all
    • Join popular discussions
      • guest review
      • invoice
      • new listing
      • payment
      • seeking advice
      View all
  • News & Insights
    • Explore topics
      • Trends & Insights
      • Booking.com News
      • Industry Perspectives
      View all
    • Featured story
      Person walking

      Building customer loyalty by making guests feel like part of the family

      Five-time Traveller Review Award winner Georgiana George, Owner...

  • Our Partnership
    • Our promise
      • Growing Together
    • Key initiatives
      • Traveller Review Awards 2023
      • Travel Proud
      • Travel Sustainable
    • Featured this month
      TRA

      Traveller Review Awards 2023

      Thanks for creating special guest experiences

  • New Partner
    • Your first steps as a new partner
      • Getting to know Booking.com
      • Setting up your property listing
      • Optimising your property listing
      • Communicating with guests
      • Managing guest-related tasks
      • Providing great guest experiences
      • Handling guest reviews
      • Improving your performance
      View all

Secondary navigation

  • Join Booking.com
  • Extranet
p

Phalla Yai

Follow
p
1
Phalla Yai

Fake booking with last minutes booking and cancel at the same time

Property management
4 Replies
1232 Views
3 years ago
Phalla Yai replied to Fake booking with last minutes booking and cancel at the same time 3 years ago
Property management
p
1

Thanks @Fluff for your advice. 

I am not sure about Booking.com Collect payment as I am pretty new to this. 

But I remembered awhile ago, I have contact booking.com, they were mentioned that even guests has put down their credit card number, booking.com is not possible to collect any payment for guests. Is this system work recently? 

The Non-refundable policy seem also not work for me as few times, guests has cancelled last minutes or NO SHOW, we have not received any payment about those guests after from Booking.com . Can anyone tell how this work exactly? 

Thanks so much for your help! 

Fara 

  • Reply
3 years ago
Phalla Yai replied to Fake booking.com clients 3 years ago
New to Booking.com
p
1

@Mike, Did you found any solution on that already? 

I just had the same problems recently, and mostly the guest name sound all Chinese. 

I thought there is only one person who made all of those bookings or they work for someone? 

My case was,they make a lot of bookings and every booking always come with the same form of requesting to cancel only 10 sec after each reservation.All bookings come with all the wired chinese-english name and wired country you almost never heard of and of course you can tell it is just made up booking.

@Kibokoafrica it might be true that someone might decided to just play around on booking but I can't imagine it come every one hour or 2 hours in between each booking and they will keep booking it until my room are shown as fully booked even though i keep adding rooms many times each day.( for my experiences) 

It does not harm me as much as if I keep my eye on and always make sure I still have rooms available to book before it shown as fully booked before the day end. But it really a time wasted.

  • Reply
3 years ago
Joined
3 years ago
Last active
3 years ago
Conversations
1

Level

1
3 points earned
7 points to
Level 2

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Contact us
    • Submit a complaint
  • Solutions
    • All solutions
    • Genius business
    • Cybersecurity
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Travel Industry
    • Click. Magazine
    • Sign up for newsletter
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2023 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™