The only comment I will make, following Desiree's post, is that BDC doesn't put it in writing. A conversation with a person on the phone, while nice enough, in no way indicates an intent to address the issues. You all probably know the story...no paper trail? that convo never happened.
This morning I got the downsizing letter. I am sorry for the staff that are going to be out of a job.
If BDC wants to survive, they had best be looking at how they conduct their Host reviews. Failure to respond to Hosts concerns will see a shift from BDC to other platforms.
I am given to wonder...why the cloak of silence from those responsible. I am seeing Sergi's name as overall manager...and not a word from him or any Booking.com person.
The signal is...Booking doesn't care..which is a shame, because the people that pay the bills (Hosts and owners) sure do.
Oh God...don't get me started on the location and value reviews. I have laid everything out in profile and pictures and even a video...and guests have this awesome power to lower the point score on things that are CLEARLY stated in descriptions.
Okay..thanks Richard. We have that as well as FB and yes..this year, we have many bookings from Canadians. It's the following years we feel we need to have a presence off-shore.
I cannot understand why B . C is so reluctant to create a method, to allow Hosts to properly appeal a bad review. A proven track record indicates the lengths to which a Host has gone and continues to go to...and yet...no support.
The only comment I will make, following Desiree's post, is that BDC doesn't put it in writing. A conversation with a person on the phone, while nice enough, in no way indicates an intent to address the issues. You all probably know the story...no paper trail? that convo never happened.
Put it in writing....
Gary Haupt
This morning I got the downsizing letter. I am sorry for the staff that are going to be out of a job.
If BDC wants to survive, they had best be looking at how they conduct their Host reviews. Failure to respond to Hosts concerns will see a shift from BDC to other platforms.
I am given to wonder...why the cloak of silence from those responsible. I am seeing Sergi's name as overall manager...and not a word from him or any Booking.com person.
The signal is...Booking doesn't care..which is a shame, because the people that pay the bills (Hosts and owners) sure do.
Gary Haupt
To those responding...thank you. I have no a clue as to whether or not Booking is aware of the concerns expressed, but..one can hope.
Gary Haupt
Oh God...don't get me started on the location and value reviews. I have laid everything out in profile and pictures and even a video...and guests have this awesome power to lower the point score on things that are CLEARLY stated in descriptions.
Gary Haupt
Okay..thanks Richard. We have that as well as FB and yes..this year, we have many bookings from Canadians. It's the following years we feel we need to have a presence off-shore.
Thanks for you reply.
Gary
I cannot understand why B . C is so reluctant to create a method, to allow Hosts to properly appeal a bad review. A proven track record indicates the lengths to which a Host has gone and continues to go to...and yet...no support.
Gary Haupt
Are you able to share where you found a 'home'? ******* if that is better.
Gary