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Hi you make them pay the difference or refuse admission simple as that
Dear Booking.com you should be ashamed of yourself treating your partners, your bread and butter like this. Pushing the hand that feeds you to offer free cancellation right up until arrival day.The Dutch government bailed you out unfortunately we do not have that luxury.
Looks like Air BnB have listened to their so called partners but do not hold your breath with BDC
So, I just receive a cancellation that requires a refund I call BDC and tell them I will make the refund but there will be a small charge £3 to cover my bank charges firstly for charging the card 1 month ago and secondly for refunding the card.I was told by a ROBOT that I can not do that and I must make a full refund.So we are now being dictated to that we don't just give refunds but we must pay our banks also to do this.I politely asked Madame robot if she goes to work without being paid a salary for which she could not answer.Anyone being forced to make refunds I suggest letting BDC refund the guest then let them invoice you that way you do not pay bank charges.
My ***** neighbour has rooms bookable on BDC from tonight right through the year. As I understand we should not be taking any bookings until after 13th April and that's only if the lockdown is lifted. as it stands guest can book her rooms for tonight.
The most outrageous thing also is that BDC are allowing people to leave rooms on their site for people to book where travel restrictions remain in place.
Just had a call from BDC agent asking could a guest cancel for free this weekend. I reminded the agent that the guest had chosen a none refundable rate and had they asked the guest first if they would like to reschedule, by his reply obviously not.he then told me everyone was hurting to which I replied EVERYONE except the guest.
The most outrageous thing is BDC thinks it can refund all these guest cancellations many being non refundable then charge us all in the monthly commission invoice not taking into account if the business owner as the funds available or not.This is simply outrageous they are behaving like bullys