Booking.com's Travel Confidence Index reveals that while there is...
Get advice to attract guests this summer season.
Booking.com is there for me because I am a B&B on the edge of the earth and many guests use their system to book! I am not in a position to pick and choose which third party to use; I use all that will bring me rooms from different regions!
You should be on Expedia anyway, not burn bridges for scores!
Have you ever bought things on line and looked through 5's, 3's and 2's just to see what people are writing. Well, what IF someone looks at a 2 score to see what is so bad about your place AND THE WRITE UP IS EXCELLENT?
You win! : )
Well here goes, I am changing payment status with Booking.com so that ALL are payment via Booking.com ie. VC. Thanks community for the confidence to change my accounting procedure!
Yes Acushla54 but should I hand my entire accounts department over to Booking.com?
Will this move deter a major proportion of guests who may then book elsewhere or is this how WE SHOULD ALL be moving in todays modern era?
Am I missing something, behind the times, stuck in the 80's?
Likes and dislikes are as personal as the very house people live in! It still boils down to "value for money". But I agree SCORES WITHOUT FEEDBACK IS NONSENSE!
You are right pibomarco, some of us have properties that are so out of reach that third party booking sites are essential with their world base. But you have to take care of all the other "add-on" benefits offered because commissions will increase accordingly. If someone can threaten to leave Booking.com, they are already in a luxury position!
Very good point Carol Dix but I don't think the threat of leaving Bkg.com at the end will help you!
Property owners should ALWAYS have the right to respond to any form of guest feedback, surely that's equal say!
I say let's start a feedback system where guests are reviewed by property owners! : ) Go to the app and add your worst guests! : )
Very good question Abajaz Motor Inn! Property owners should ALWAYS have the right to respond to any form of guest feedback, surely that's equal say!
I expect over all score will ALWAYS be based on whether the stay experience was value for money! What else is an over all score unless you feel you got your money's worth?
There is still way too much emphasis on guest review scores which are about as accurate as friendly rugby internationals!
Sitges Hills Villas is a trusted and highly respected agency in this area.
My good hospitality friend, "always be there for your guests" is a great heading but rather ambiguous and possibly a little misleading after a little digging on my part. I am not sure whether you represent one villa or an agency within the region.
Hospitality experts should distinguish between "being there for your guests" in terms of technological offerings and service add-ons within a package and what I am more interested in which is face to face value time with your guests!
My take away from your advice for which I am thankful of the reminders are;
1) Make sure you are there for them when they arrive and when they leave
2) Help with booking online events
Thank you and hoping you have a great summer ahead!