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So, under the Analytics Tab on your Extranet:
you click on - Cancellation characteristics
You be able to check out cancellation patterns for your property compared to your market, peer group, competitive set or same time last year. System will give you all the % you need to be well informed. ( The screenshot below is just an example, not your property)
Thank you for being part of the Booking.com family, we are here to help and have a great week!
I am sorry for the invalid bookings in your property.
Please check under your finance tab on the extranet if you have our Online Payments option, if you do and join it, it will help you reducing your workload and decrease fake bookings because we will take care of pre paid reservations, we will charge the guest and send you a VCC.
Please check the link below with information about Online Payments by Booking.com:
Hello Elvis, sorry again for the inconvenience with unpaid deposits.
Please check this link:
Make sure you have a template requesting the deposit, so the guests get the deposit request message as soon as they make the reservation, on this request put your bank details for deposit, time frame for the deposit and amount, so in case the guest doesn't pay during the allowed time you can call us or send us a message requesting the cancellation of one or more reservations for unpaid deposit.
I hope that helps.
I am so sorry about the inconvenience with our customer service. Please let us know the property ID and reservation number so we can try to help you.
Dear Sandal, please contact our credit control department via extranet and request the change.
Extranet - Inbox - Booking.com messages - compose new message - invoices and commission - and compose message and submit. (screenshot below is not from your property is just an example)
Dear Elvis, please check this link with all information about Payment By Booking eligibility.
If your Payment Policy asks for a deposit and the guest didn't pay it under the policy time frame for payment, of course you can cancel it, but you will have to contact us to do it and we will cancel it for you, We can also try to contact the guest and ask for the deposit if you prefer.
Dear Rowena, this reservation has already been cancelled free of charge, no commission will be charged.
So, the reservation was marked as No Show?