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Thanks. I will try to phone them!
...My case is different, good to let new hosts know to avoid the same.
-I am single new host not hotel, I can only collect cash on arrival after I turned off « Receive payouts from Booking.com » because I cannot open a bank account in my property country in France on time, as payouts can only be paid to where my property is.
-I received many No-Show and many cancellations. Hence I could not have new guest during peak period.
-I noticed that booking.com had collected credit card information from guests when booked and did check its validity. Of course I could not view the credit card information. I wanted to collect payouts by choosing full fee on no-shows. I paid for all commissions on no-shows. My room is empty without guests during period. I opened a bank account finally in France within a year since first no-show fully charged by booking.com and a « Received » word showed in my Pulse account besides section of payment and beside the sentence saying that I am not allowed to see the credit card information. I updated my bank information in Pulse asking for payouts of the past no-shows full fee within a year’s time limitation.
-So, as a new host, I should be paid commission since June 2019, or over 800 euro, to booking.com just because I turned off payouts from booking.com or I chose full fee on no-show.
-Should I entitle the payouts of no-shows which had been received by booking.com?
I want help on my questions above, which I had asked booking.com and finance centre many times. They asked me to get help here.
Thanks a lot for helping me BrookAve!