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This new sign in process is so cumbersome. Five screens to get into Extranet is silly. IE does not remember passwords in this format and I have to keep looking it up.
I completely agree with you Vince. I have noticed that anonymous reviews in the main are bad reviews that guest wont put their name too.
I recently had a guest who originally booked for one night 4 weeks ahead of time then wanting an extra day two days before there stay. Unfortunately I could not accommodate him. I tried to find somewhere else, but Christmas time is just about impossible. Guest was upset that I could not accommodate. My average score is 9.2 and this guest gave me a score of 5.8 lowering my total score to 9.
Booking.com should see this discrepancy and remove these scores especially with no names are attached.