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Hi Holland House
Hope you are well and thank you for the suggestion.
There are different scenations, with different procedures or actions needed, but in these cases my best suggestion would be to reach out to our Customer Service line, as our colleagues can attempt to reach out to the guest via the contacts we have available.
Although it might not be able to cancel the reservation solely because of not being reachable, we can make attempts to reach out to the guest.
Our Customer Service teams are available 24/7 in multiple languages, via message in the Extranet or via phone.