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Linkedin is also another forum we could you, I see she is also on there...
We have to do something, I just don't understand why they would do it this way, it doesn't hurt them..
Good idea, I will also send via extranet messaging... lets get CEO's email address too and send there....
I am glad I am not alone in this.. I continue to be annoyed by this, I can only see our rating going downwards as we get more reviews - now over 300 for our property..
I agree we should contact them, how about also writing on booking.com Facebook page and try and explain to the public/guests/future guests that the rating system out of 10 is flawed.. booking.com may pay attention if it is aired in a public forum....