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Also we had a very inaccurate review from a guest some time ago , This guest named Michael even apologized to us when we contacted him and said how he made a mistake and meant the review for an Air B & B in Cork city , When i contacted Booking .com i was very disappointed when they refused to delete it , We dropped from 9.0 to 8.9 and despite many good reviews since we seem to be stuck on 8.9 since ,
It is showing as two unanswered messages for us which is wrong as the message's show that we have answered two message to the guest's ,