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Allan Withers
Owner/operator of a Caravan Park for 20 years, have 20 cabins to accommodate up to 110 persons. Also sites for caravaners and campers.Located in the pretty area of the Limestone Coast in South Australia, Australia.
Half way between Adelaide and Melbourne along the coast. 15kms from the sea. Area with pine plantations, rural farming (sheep, cattle & pastoral fields)
Yes it does happen and i think we will come across it again. We just point out that we don't allow pets in our rooms as stated on our site and confirmation of their booking.
Worst comes to worst that you may let them stay for the one night only as long as their pet stays in the car.
We have in the past stripped all linen on the beds and supplied base sheets only and they needed to supply their own quilts etc. Expensive procedure if the haven't brought this with them.
You could also check other accommodation providers in your area that accept pets.
On our return confirmation we notify that "Please Note - we do not accept pets with this booking"
Its unfournate these things happen. In Australia we under law need to keep for 6mths and then we can discard (dump!) You could return to credit card to the bank that it is issued and they can notify him of this.
Do it as soon as you can, I found most bookers like to know that their booking is in place and that you have confirmed. This will cut cancellations down and No Shows.
There's a couple of things you can do or at least try.
I would firstly plead with the customer that you have made a mistake and ask him to book else where, if he comes back as says that he may to have pay more for. You may have to bite the bullet and pay the difference! Most people can relate that we don't live in a perfect world and mistakes can and do happen.
Secondly you may have to find them accommodation out of your own pocket. I have only done this once in our 3yrs of being with BC. You wont get much help from BC either.
Agree as well, anything below a 6 or 7 should explain why they were not happy with.
I had one a few months ago saying the bed was "rough as guts" ok after a few drinks! Their bed was only 6mths old and an industry standard (firm) Other comments on this style of bed has always been very comfortable, had a great nights sleep! Perhaps these people are more a custom to a water bed, who knows. But to have a Rough as guts as comment doesn't really explain anything.
Dont worry to much (easily said I know) it has happened to all of us I'm sure! The beauty of using Booking.com is the booker gets immediate confirmation and that's why this platform is so popular. I have a number of rooms that I don't leave available so I have some spares just in case i forget that i just took a booking over the phone for instance and forgot to adjust the platform (make sure you get notifications on your phone as in a text)
Check other accommodation providers in your area and see what is available and then notify your new booker either by phone or by emailing back, tell them of your mistake and give them the alternatives.(most bookers will understand) Ask them to cancel their booking with you (if not BC will charge their commission)
You will learn real quickly to keep on top of this platform!
I would have thought the email that the guest supplied BDC would have been verified when the account was set up. That's pretty slack by BDC.
Will ensure that a contact has been made with the booker in our future bookings.
Thanks
Hi,
Yes it does happen and i think we will come across it again. We just point out that we don't allow pets in our rooms as stated on our site and confirmation of their booking.
Worst comes to worst that you may let them stay for the one night only as long as their pet stays in the car.
We have in the past stripped all linen on the beds and supplied base sheets only and they needed to supply their own quilts etc. Expensive procedure if the haven't brought this with them.
You could also check other accommodation providers in your area that accept pets.
On our return confirmation we notify that "Please Note - we do not accept pets with this booking"
Hi Stefan,
Its unfournate these things happen. In Australia we under law need to keep for 6mths and then we can discard (dump!) You could return to credit card to the bank that it is issued and they can notify him of this.
Regards
Allan
Hi,
Do it as soon as you can, I found most bookers like to know that their booking is in place and that you have confirmed. This will cut cancellations down and No Shows.
Hello,
There's a couple of things you can do or at least try.
I would firstly plead with the customer that you have made a mistake and ask him to book else where, if he comes back as says that he may to have pay more for. You may have to bite the bullet and pay the difference! Most people can relate that we don't live in a perfect world and mistakes can and do happen.
Secondly you may have to find them accommodation out of your own pocket. I have only done this once in our 3yrs of being with BC. You wont get much help from BC either.
Good luck
Regards
Allan
Agree as well, anything below a 6 or 7 should explain why they were not happy with.
I had one a few months ago saying the bed was "rough as guts" ok after a few drinks! Their bed was only 6mths old and an industry standard (firm) Other comments on this style of bed has always been very comfortable, had a great nights sleep! Perhaps these people are more a custom to a water bed, who knows. But to have a Rough as guts as comment doesn't really explain anything.
Dont worry to much (easily said I know) it has happened to all of us I'm sure! The beauty of using Booking.com is the booker gets immediate confirmation and that's why this platform is so popular. I have a number of rooms that I don't leave available so I have some spares just in case i forget that i just took a booking over the phone for instance and forgot to adjust the platform (make sure you get notifications on your phone as in a text)
Check other accommodation providers in your area and see what is available and then notify your new booker either by phone or by emailing back, tell them of your mistake and give them the alternatives.(most bookers will understand) Ask them to cancel their booking with you (if not BC will charge their commission)
You will learn real quickly to keep on top of this platform!
Regards
Allan, Millicent Hillview Caravan Park