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Finca Alexandría
Hi we're Pieter and Eliza. Our countryside house in the beautiful region El Oriente, east of Medellin Colombia is divided into 3 apartments which we offer on Booking since April this year (2018)
Again 3 days later , Booking is still not giving any reply. Every phonecall with the support service they promise that the 'reviews team' will sent an answer soon. But the 'reviews team' just keeps ignoring our simple question.
We had a similar problem. Client booked budget room. He showed up and says he booked a complete appartment. After some contacts with Booking we found out that Booking wrongly promised him an appartment in the Booking confirmation. A week later we are still waiting for a solution for the conflict caused by Booking. The angry review of the client is causing damage. Booking is not in a hurry to take responsibility for its mistake.
Again 3 days later , Booking is still not giving any reply. Every phonecall with the support service they promise that the 'reviews team' will sent an answer soon. But the 'reviews team' just keeps ignoring our simple question.
We had a similar problem. Client booked budget room. He showed up and says he booked a complete appartment. After some contacts with Booking we found out that Booking wrongly promised him an appartment in the Booking confirmation. A week later we are still waiting for a solution for the conflict caused by Booking. The angry review of the client is causing damage. Booking is not in a hurry to take responsibility for its mistake.