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thanks Barry, the guest did not show and we marked him as a no show. on jan 30th. far past the time allowed. so when I went to look at the c.c. info the 3 PIN number was not given, the persons name card number ect was but not that pin on the back and without it I can not charge him anything. I charge them if they book a room and they do not cancel within 7 days of that date as well. cut down on the amount of people booking rooms left and right and then cancelling them with the 2 day window we had set up before.