I'm very new to this app I have been a 5 star super host on other apps for years. I had my second guest with you.
-. The guest was reported to your staff on day one for refusal to pay her deposit
-She booked a discounted rate for 2 guest max the unit has a 5-guest max for more money she brought 7-8 people.
- She begged not to be kicked out so we negotiated a minimal amount to stay ( nothing close to fair for us) the guest paid a portion and refused to pay the rest until check out. As expected she checked out without paying
Then after 9 days of hell and continuous lies she use the review as revenge in an attempt to black mail me into not reporting the remainder owed. After I told her I would not be manipulated she left an untrue message and gues what you did ......told me she could do whatever she wanted
Thanks for NOT helping to make sure she paid during her reservation allowing her to break rules and now black-mail me. Great JOb! What do we need the app for again?
Terrible experience and more than likely our last on this website
This happened to us tonight it's a booking for 2 but they hav 8 possibly 9! They also have not paid the deposit and I have no support from the app. I am very unhappy with the complete lack of support from booking.com they also take a lot more money then other apps but give back 100% less support
This is not good at all. You ould have to charge 3times the going nightly rate to make this ok. The more people the more damage. Also having tones of people in a rental is the fastest way for the city to shut you down. If you have neighbors it's only a matter of time
I'm very new to this app I have been a 5 star super host on other apps for years. I had my second guest with you.
-. The guest was reported to your staff on day one for refusal to pay her deposit
-She booked a discounted rate for 2 guest max the unit has a 5-guest max for more money she brought 7-8 people.
- She begged not to be kicked out so we negotiated a minimal amount to stay ( nothing close to fair for us) the guest paid a portion and refused to pay the rest until check out. As expected she checked out without paying
Then after 9 days of hell and continuous lies she use the review as revenge in an attempt to black mail me into not reporting the remainder owed. After I told her I would not be manipulated she left an untrue message and gues what you did ......told me she could do whatever she wanted
Thanks for NOT helping to make sure she paid during her reservation allowing her to break rules and now black-mail me. Great JOb! What do we need the app for again?
Terrible experience and more than likely our last on this website
You need to call customer service asap
This happened to us tonight it's a booking for 2 but they hav 8 possibly 9! They also have not paid the deposit and I have no support from the app. I am very unhappy with the complete lack of support from booking.com they also take a lot more money then other apps but give back 100% less support
This is not good at all. You ould have to charge 3times the going nightly rate to make this ok. The more people the more damage. Also having tones of people in a rental is the fastest way for the city to shut you down. If you have neighbors it's only a matter of time