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Thank you for your message, however, we just started to list our properties on Booking.com from September 3, 2019.
In addition, we could not collect the total amount from every single guest's credit card since we had not received the CVC number from your team, so we could not charge the amount before this guest's check-in.
Now, we can charge the amount before the guest's check-in.
Please let me know how we can collect this guest's booking total because this guest's credit card is invalid.