Booking.com's Travel Confidence Index reveals that while there is...
Get advice to attract guests this summer season.
You cannot block reviews, no matter how unfair. Only Booking can do it and they do not seem very prone to do that - even if their own rules say they should (like on a no-show or someone who posts pictures of another place)
I do not completely understand how this is related to my question. I take it advantages offered are actual advantages and not a holiday house that only seems to be discounted but is not.
I also do not know who you mean when you are talking about customers - partners / hosts or guests?
Also selling my inventory?? Sorry is this a wrongly translated message maybe? Because I do not understand.
Thank you for your reply. I am working 14 hours a day 7 days a week atm in high season because I also have a B&B (which is also on Booking) so I do not particularly want to make the time to call a support team and solve this. I am not opted into a discount program. Never have been. It would be nice if this could be solved from the side of Booking.
If you say you are looking into it I hope I can leave this to you.
How am I making assumptions when I have set my price at 883 a week for the site and I see Booking advertising it as discounted from 983 down to 883...
Thank you so much, you are a life saver!!
It took a bit of work and search but it worked!!
Very very strange that you have to actually contact Booking to have this managing tool available though...
That is an absolutely great idea!! I did not even know there was such a thing as a check out message but I am definitely going to use that. Thank you!
Funny we all have different experiences regarding to guests who are difficult and / or leave bad comments or low(er) scores. We are located in France and, for us, we have the most difficulties with French people who are from Paris and with Dutch speaking Belgians. People from Paris are just used to having everything, immediately and the best quality ever. They are also not used to old houses like ours (200 years old) nor staying in the countryside. Belgian people seem to be very conservatory in their ratings. We had a couple staying here a few weeks ago, they absolutely loved everything including us, everything was perfect. They wanted to come back and even look after our place if ever we would want to go on holiday... hugs and kisses when saying goodbye... rating: 8/10.
I am sorry to hear that this happened to you. I remember very well how hard it hits when you just start out and every evaluation counts very heavily. And yes, guests do hold some kind of power over you and sometimes use that to get what they want. This is why BdC should make it a two-way evaluation system. That way we also get to evaluate guests and the balance of power is restored.
Don't worry too much though, if you keep doing well, eventually scores will even out and a lot of travellers just look at what area they would like to stay in and which place looks appealing to them. I learned that a lot of them do not bother with scores unless it's all bad.