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Hello with respect on 19 September our account manager Mr.******* is deleted our golden like and stars. why ? we don't know and anybody doesn't answer. we call more time to booking and back the golden like and stars. but today we check our extranet and see we don't have genius. please back everything to our hotel. Mr ****** say me why your hotel gets the best seller in Tbilisi. please check everything and solved this problem.we write from hotel vaki Tbilisi Georgia please help us. yesterday Mr *******, Account Manager is called us and say you must delete every promotion and put the credit card. he threatened to delete our account from booking.we said why he said that you have more reserve and every reserve is fake.then he writes request for delete our stars and golden like and delete our property from the privilege of booking. then he calls again and threatened to delete our account. we had more try to up our ranking in the booking. employed the SEO worker and change every photo of the hotel.in February we paid 500 gel commission and now is very good work with booking and at august had paid 3750 gel. really Mr ******, Account Manager behaviour is not good.we have requested from booking management looking for this behaviour and answer us. now our performance score in booking changes from 90 to 40, why? please help us with this behaviour. we lose our business from the personal decided please help
we write from hotel vaki in Tbilisi Georgia
our account manager is deleted stars and golden like and genius program.
we write in the extranet and back the stars and golden like but genius program not back.
hotel vaki in Tbilisi is work very good with booking and the ranking is very high(3)
but the local account manager said to us why your hotel has more reservation and deleted everything.
and now anybody can not protect us from this behaviour.
please help us if possible.
we lose the business for personal decided from the local account manager.