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We are 22 units, and since this has come into effect we have gone from just tipping 9.9 to 9.7 in less than a year.
I am pleased this doesn't have a big impact on you pibomarco but it certainly has on us and on ever Motel I know of in our area and other areas we have worked.
The fact that guests can give a lower score because there experience was tainted because it rained or they had a fight with their spouse on the way to the Motel should not be our issue.
Well said Desiree,
After lengthy discussions with our Rep, it appears that they don't really care and they can't do much about it and that a guest can write what they like.
You would like to think in these trying times that this is something that Booking.com would address but they clearly do not want to as it is not about the Accommodation provider - unless we want to give them more commission for a promotion. It is about the guest and the guest wants to score on more than just those 6 topics.
***- Off to bed - Cannot be bothered arguing any more.
We agree, there seems to be a few things that Booking.com could do to work with their Parnters, expecially during this pandemic.
1. As you mentioned the removal of reviews
2. Reverting back to the old system of reviews.
3. Actually listening to the partners, I can't see anything that booking.com has done to come to the party of their partners at all.
Yes we have dropped from a 9.8 to 9.7.
At this rate there will be no high scoring Acommodation places left the highest they will be is a 9.
You are so right, we work all hours of the day and night, supplying quality accommodation to ungrateful Guests, and when they do anything from Smoking in our Units, through to actual physical violence against staff and management, all we can do is lodge a "Guest Misconduct" notification to Booking.com.
And here is the kick in the Guts about that.
They still get to post a Review and Ratings Score, and you know that is NEVER going to be a 10.
Booking.com should introduce a *** - *** so we can place repeat offenders on notice and not have to let them book back into our Motel, or any other Motel.
If they cannot stay after BAD Behaviour, maybe they will think about how they are behaving themselves in the first place.
Liz and Malcolm
They still get to
Yes it bugs us as well, at least Expedia gives you the opportunity to comment even if the guest has not left any comments.
We have placed feedback on this as well, so continue to do so.
Just remember to place your feelings on the feedback form on the bottom of the reviews, do this everytime you get a review. This goes to the developers who hopefully will read this. .