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Yes. We just called the normal support line and they took it off immediately with no issue. They tried to spin it as a plus for us which we weren't having. It is not a policy which you can opt in or out (even by mistake) on the booking dashboard - in fact, it is not even there. Booking.com apply it automatically, without consultation or agreement, and they are the only ones who can remove it. We put a complaint in about it but have heard nothing back.
BDC DO discount without telling/asking you at all. They call it "Booking Sponsored Benefit Program".
BDC set it up, and the only way to get off it is to call them. It has nothing to do with the owner setting it up - accidentally or otherwise.
Thanks so much for the update. We will keep trying.
This is exactly the problem that Jennifer (and all properties averaging over 9.0) are complaining about.
With respect pibomarco, you do need to understand the mathematics properly before you make such casual observations.
Anyone getting above 9.0 currently WILL be disadvantaged by the new system and WILL see their average fall over the next year or so. Fact. So the new rating system will bring high rating properties down, and support those in the 7.0 to 8.9 category.
This is our complaint. We are fastidious with our service and work incredibly hard to get 9.7. Now without consultation (or clear understanding of their own "fix") Booking will sweep that aside.
We are too small for Booking to pay attention. So this simply encourages us to seek as many bookings as we can elsewhere.
So far this has not been the case on any of the new type of reviews. I also doubt that if anyone gave you 7.5 on individual - that they will give you 10 overall.
The new system will only bring down high-scoring properties. If you have been getting mostly 10 in the past - you will go down with the new system. While properties lower down will not be affected. So this new system is biased against high-scoring properties.
It is not well thought-through.
What can be done? Who can we talk to?
We too are experiencing unfair difficulties with the new rating system.
EXAMPLE: ***. 10 for all the individual scores and then a 9 overall?
EXAMPLE: ***. 9.8 for all the individual scores and then an 8 overall?
This new system is flawed and simply does not work.