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Same problem here, but the property has been closed for booking last 5 months without any solid explanation whatsoever. Very disappointing , especially considering that all three guests that have stay have left 10,10, 9.6 reviews respectively.
No, the issue hasn't been resolved. I've sent multiple messages through Inbox and always received a generic messages that my message has been transferred to the relevant department.
Meanwhile, we're getting a lot of bookings through other platforms. We have 2 more guests that booked via Booking.com that will stay in the property at the end of this month. If it's not resolved after that, I'll probably remove that listing.
Even in case there was a mistake of any kind on our part that caused the closure, it would be much better for both parties to be upfront and transparent as avoidance and silence is not doing anyone any favors. I am very disappointed by the lack of communication from Booking.com .