Skip to main content

Main navigation

  • COVID-19 Resources
      • Rebuilding Together
      • Information and Support
      • Frequently Asked Questions

    As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.

     

    Join the #Rebuilding conversation in the Partner Community

     

  • Partner Help
      • Go to Help

        Find out how to get set up, and read about our services and features.

      • Working together with Booking.com
      • Your first steps with Booking.com

    Find out how to get set up, and read about our services and features.

  • Solutions
      • All solutions
      • Pricing toolkit
      • Managing cancellations
      • Reassuring guests

    All of our best solutions, organised by your business needs.

  • Community
      • Go to the Partner Community
      • See all #Rebuilding posts

    Connect online with fellow Booking.com partners.

     

    Find tips and advice to help you through this time with the hashtag #Rebuilding

  • Click. Magazine
      • Visit Click. Magazine
      • About Click. Magazine

    Stay informed with the latest Booking.com developments, industry insights and expertise

  • Our Promise
      • Results
      • Value
      • Relationship
      • Support

    Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.

Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt
Sign In

Secondary navigation

  • Extranet
  • Join Booking.com
user avatar image

Luana Oliveira

Follow
1
Luana Oliveira

Double Booking because Sync Calendar did not Sync

Tips, tricks & more
1 Replies
20 Views
1 year ago
1
Luana Oliveira

Extra guests, not in the reservation

Featured
Tips, tricks & more #Help #Guests
7 Replies
782 Views
1 year ago
Luana Oliveira replied to Did not get payment from Booking
Guest payments & finances
#BookingFeedback #Help #Urgent
1

If the guest left on the 6th of January your payment is going to be released on Feb 15, then it can take up to 10 days to arrive on your account. Payments are released on the 15th, the month after the guest check-out.

Yes it is along time to wait... but it is how their payment system works. I actually charge a bit more on bookin.com than on airbnb because of things like that. Aribnb releases the payment the day after the guests check-in.

  • Reply
1 year ago
Luana Oliveira replied to Calendar Sync Not Working - Ongoing Problems
Partner feedback
1

I have had this problem twice. Last one was yesterday. I'm thinking about no using booking anymore. Most of my reservations came from airbnb. I can lose a lot of money because of this sync problem with booking....

  • Reply
1 year ago
Luana Oliveira replied to Extra guests, not in the reservation
Tips, tricks & more
#Help #Guests
1

Well, I do prevent that to a certain extent. I have a storage room so I remove the matresses that are not going to be used from the beds. But there is still the sofabed, and I heard a host once had people bringing inflatable matresses and sleeping bags... If they arrive all toguether I can always refuse to give the keys if they don't pay the extra, but what happens if the other arrive latter.

  • Reply
1 year ago
Joined
1 year ago
Last active
1 year ago
Conversations
2
1
5 points earned
Level 1
5 points to
Level 2

Badges

First post
Conversation starter
Contributor
Snap
About you
Fan
Upvoted

Footer menu

  • Tools
    • Extranet
    • Booking Pulse app
  • Join Booking.com
    • How to join
    • List your property
    • Why choose us?
  • Partner Help
    • Browse by topic
    • Partner agreement, policies and local laws
    • Coronavirus Partner Support
    • Report a security issue
    • Contact us
    • Submit a complaint
  • Partner Community
    • Start a conversation
    • Explore topics
    • About
  • Solutions
    • All solutions
    • Genius business
  • Travel Industry
    • Click Magazine
Switch Language
English
  • Europe
    • Български
    • Čeština
    • Deutsch
    • Ελληνικά
    • Español
    • Français
    • Hrvatski
    • Italiano
    • Magyar
    • Nederlands
    • Polski
    • Português
    • Română
    • Русский
    • Srpski
    • Svenska
    • Türkçe
  • Americas
    • English (US)
    • Español (AR)
    • Español
    • Português do Brasil
    Middle East and Africa
    • العربية
    • עברית
    Asia & Oceania
    • Bahasa Indonesia
    • 繁體中文
    • 简体中文
    • 한국어
    • 日本語
    • ไทย
    • Tiếng Việt

Copyright © 1996-2021 Booking.com. All rights reserved.  About Booking.com | Privacy and Cookies Statement 

All references to "Booking.com", including any mention of "us", "we" and "our" refer to Booking.com BV, the company behind Booking.com™