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I have to say that booking.com don't care about us. I got an e-mail from Expedia where they informed me that they can do credit card validations for me. So Men Power is a stupid excuse for such big company.
Also the guest are always right, even if they do damge I can report them yes. But there are no sunction for them, they can live shitty review about my B&B, no one checks if they say lie. And they lie a lot. I got always phone calls from booking, like it's always my foult for everything.
Don't like it!