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We are very pleased to have received the online version of the Guest Review Award. When can we expect to receive the hard copy please? Is it a paper certificate or is it a really hard paper copy? I am asking as our post person has a habit of folding our letters to fit into our letterbox and unfortunately, it might get damaged. Is the envelope clearly marked "Do Not Bend"?
Thanks for the feedback.
Villa Kiostro - Malta
We are thrilled to say the least to be honoured by this unexpected Guest Review Award from booking.com
Il Kiostro (Malta) has been in operation as a superior guest villa/farmhouse with pool for less than a year and we are very glad to have chosen booking.com as they have returned so much good business for us as well as guidance and great support.
We put in a lot of effort to please all our guests by communicating with them often and checking their specific needs before they arrive. We also make triple sure that the house is spotlessly clean. One thing that works wonders are the unique details we leave in the house from decorations to local savouries. These things cost next to nothing but they make the stay of our guests truly special.
I'd love booking.com to start an initiative of members exchange in accommodation free of charge or at a moderately low booking fee. This will help the members cross promote accommodation listed on this engine on first hand experience basis, they will be able to exchange knowledge and will also be allowed to leave reviews.
We truly value this award. We look forward to continue our business with the most active booking engine!
Thank you booking.com
Il Kiostro Farmhouse Rental in MALTA - where the sun shines for more than 300 days a year!
Thank you booking.com for the nice surprise. we received a 9.7 score award. We are thrilled to say the least as we are new on the market. We do our utmost to please all our guests and we also make sure that our house is spotlessly clean all the time.
We are expecting the printed copy of the award any day now. Does it come in a package that shows 'do not bend' as our letterbox is an old style of box and not very big and my concern is that the post person may bend or fold the certificate to post it in the box.
Daniel and Clinon
Villa Kiostro - Malta (EU)