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I feel sometimes they use bots with auto responses as they must get the same complaint for hundreds of people like us. Anyway, its clear they DON'T care about us. They have the big hotels and even if we move away from them they won't do anything. Maybe we should have 1 day a year that we CANCEL all bookings we get from booking.com, like a boycott of all bookings received from them. Sure some of their users will suffer and be stranded but this will definitely highlight our issue when they get millions of complaints where landlords don't honor their bookings.
Please keep track of all communication and losses you are incurring as we are building a case against BDC
I know you're trying to sell your services but this thread is for getting people together who are dealing with the same situation. Would appreciate if you sell your services elsewhere. Your comments are already on this thread and if anyone needs your services they will contact you. This thread has not been created as an opportunity for you selling your services. Thanks and I hope you will understand
@ MIck Do you have any records or conversations with BDM where you've discussed this? Any other communications or inquiries that show your losses beside the cancellations costs such as lost potential bookings as your calendar was blocked by BDM? Please collect whatever records you can so we can compiling evidence from partners that supports our case. Thanks
@ Thuild I have asked BDM on many occasions to state what their policy is and they have refused to do this so how is one to know what one needs to do to qualify to be "trusted". All they need to do is help us with no shows and recover lost revenue on cancellations. This is essential to our business. While I understand you can help me this should be the responsibility of BDM as we pay them a commission. Based on this we have a contract where they cannot cause us damages arbitrarily. While I thank you for your help with this, this issue MUST be addressed by BDM
@ Thuild - I'm lacking the trust of booking.com in spite of the fact that I've paid them over 3000$ in commissions while they have caused me over 20,000$ worth of losses??? If they do not trust me then why allow me on their platform? Seems like they only want the upside while we suffer the downside of no shows and cancellations and lost opportunity cost. Also I get that you're offering a service for people like us to join your network so you can monetize our bookings further but if you can trust us why can't booking.com? And if we have to pay BDC a commission for every booking that shows up then why don't they take responsibility for no shows and cancellations? Anyway we're not asking them to pay us, all we want is for them to allow us to collect an advance payment to secure the booking. This can be done through a credit card authorization or bank transfer, where is the risk in this? Or they should have a more diligent process to choose their partners so this issue does not arise. Anyway, I'm looking for like minded people to share their data of losses, my lawyers will do the rest.
I have spoken to a Lawyer and if there is a pattern I believe we have a legal case against booking.com for losses accrued to us. As they are causing this by their own actions they are liable for these damages. I feel if we can get a group of people around the world together to collect their data we will have a sold case against them. I am not really after suing them but they are causing losses to all of us, either they should not allow properties such as ours on their platform since they don't provide us with access to credit card details or allow us to request for advance payments so its their actions causing us losses. Also I've had fake bookings which I flagged for 7 days with booking.com but they did nothing and sure enough the guest never showed up, so them insisted that I block my calendar for a 1 night booking even though I informed them that I had a 7 night booking and the booking through them was fake as it mentioned 1 adult and 7 kids all aged 12 with an incorrect email and phone number. All they want to do is make money at our expense. Its okay to collect a commission for the business they give us but NOT OKAY to give us losses. I suggest stay on booking.com and collect the data for losses, lets get enough people from around the world together and address this with them legally.