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Thank you for your message.
As I wrote in my message, I already contacted support many times and only finance has the power to sort out. Booking support and I also tried to contact finance and they don't answer our emails and calls.
I also use the hashtag #advice in my post because I have been using the message system and phone for 3 weeks and is not working.
I am aware neither support nor finance teams will see this. This is the reason I used the hashtag #advice to try to find another solution in case another partner is facing or faced the same problem.
I had something very similar today.
My guest checked in and went out. At 4 a.m. I woke up with a lady in my room who was brought by my guest. He was not allowed to bring anyone with him since he paid for a single room.
In the morning, he left the moment I went to the bakery to buy things for breakfast and still took the towel with him, probably dirty after intercourse.
I contacted Booking.com and informed everything and asked for charge him for an extra guest. Booking refused to charge him, of course.
Thank you very much.
It was exactly that I was looking for.